Order

An order triggers a new series of processes to make sure that the correct product is attached to the order. These processes are structured to incorporate your rules for how product should be handled: which product can be shipped to which client under which circumstances.

Communication

Electronic Data Interchange (EDI) or other automated means are the preferred and quickest methods for submitting, changing, and canceling orders. Depending on order volume and client capabilities, e-mail or fax can be used as well. CDS' customer service group will work closely with the client during this phase to make sure orders are received and processed quickly and correctly.

Allocation

Product can be allocated to orders using a number of rules: date checks (FIFO, LIFO, or other mechanisms), client checks (using a pre-defined priority), and condition checks (rules for preventing shipment if product is on a particular marketing or date hold) are all utilized by CDS customer service and systems for determining product rotation and order allocation.

Substitution

Product substitutions can be automated on orders given pre-defined substitution rules. This is a convenient way to make sure that shipments to customers flow without interruption.

Scheduling and Transportation

CDS works directly with carriers, with a client transportation group, with the consignee for pickups, or with a Transportation Management System to make sure the order will be scheduled and picked up on time.